ReturnS & Complaints

Simple returns and complaint process.

Choose Your Option

We’re committed to provide great service, including easy returns and complaints for most products. We encourage you to use our eServices for a smooth self-service return or complaint process. Alternatively, you can manage returns through your local distributor depending on your location and access to our services.

Returns and Complaints

Self-Service Returns & Complaints

Our eShop's self-service functionality ensures a convenient, efficient, and transparent process for managing your product returns and complaints. If you have access to our eShop, please navigate to “Returns” or "Complaints" in your account.

ACCESS ESHOP >
Guarantee Questionnaire

If you don’t have access to the eShop, please use this manual form instead.

DOWNLOAD HERE >